My research centers on encounters between citizens and the state, with three connected lines of work: the administrative burdens citizens experience when navigating public services; the legitimacy of those encounters and what demands citizens and policy makers consider acceptable; and how frontline workers perceive and respond to the citizens they serve.
In the political science BA program, I am involved in the subjects Public Administration and Policy Evaluation. In the master's program, I teach seminars in my research area, e.g. "Administrative burdens in the citizen-state interactions" and "Citizen-state interactions: burdens, discrimination and trust". I also supervise theses on these topics.