Improving Public Service Delivery

The effect of public sector reform

Improving public service provision aims to investigate the potential of reforming public service provision. A well-functioning public service delivery system is a sine qua non of a modern welfare state. But a large public sector raises several challenges. Public services consume a large share of GDP, which makes efficiency an obvious concern. At the same time quality, responsiveness, and equal access are important. Securing high performance on all relevant criteria represents a considerable challenge and, not surprisingly, governments constantly try to improve performance by reforming the provision of public services. This has been a trend for the past 10-20 years, and efforts are not slowing down. What types of reforms work? Do reforms have both intended and unintended effects? Do reforms have beneficial effects on e.g. efficiency, but negative effects on other criteria, e.g. responsiveness?

Research areas

  • Size, efficiency, and responsiveness
  • Delegation, effciency, and responsiveness
  • Co-production, efficiency, and equity


The project is funded from 2011-2017 by a Sapere Aude grant from the Danish Council for Independent Research.

Read more

Read more in the project description